Privacy Policy

Privacy Policy

1. Introduction

Welcome to Roof My Pad (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal information when you use our website [roofmypad.co.uk] or contact us for our services.

2. What Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, address, email address, phone number

• Property Information: Property address, details of your roofing needs

• Communication Data: Emails, messages, and feedback you send us

• Website Usage Data: IP address, browser type, pages visited (via cookies—see below)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes

• Schedule and carry out roofing services

• Communicate updates about your project or our services

• Improve our website and customer experience

• Comply with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To provide you with our services or quotes

• Consent: When you opt in to receive marketing or newsletters

• Legal obligation: To comply with applicable laws and regulations

• Legitimate interests: To improve our services and website

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Trusted service providers (e.g. subcontractors, IT support) who help us deliver our services

• Legal authorities if required by law

All third parties are required to respect the security of your data and to treat it in accordance with the law.

6. Cookies and Tracking

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookies through your browser settings. For more details, see our Cookie Policy.

7. How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access. These include secure servers, encrypted communications, and restricted access to your information.

8. How Long We Keep Your Data

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

9. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to or restrict processing of your data

• Withdraw consent at any time (for marketing)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us at [enquiries@roofmypad.co.uk].

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing personal information.

11. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a new effective date.

12. Contact Us

If you have any questions about this privacy policy or your personal data